Telephone Skills and You

In everyday life we conduct business on the telephone, and sometimes it is the first contact the customer makes with your company. It is very easy to fall into some bad telephone habits.

In this humorous training program we show you the RIGHT way to give excellent customer service over the telephone.

Here are a few of the areas covered: Answering the telephone promptly, Treating the customer as you would want to be treated, Body language over the phone, Transferring calls, Message taking, Placing calls on hold, Going that extra mile to help the customer.