Love Your Customers and Love Your Difficult Customers shows that in whatever line of work, customer service is a direct extension of the way both you and your company are viewed by the customer. 

Here are 72 situation-specific, high-quality video clips you can use to tailor your customer-service training in areas such as attitude, communication, problem solving, service recovery, supervising a customer-service department, and more. 

The difference between making an on-site sales call and making an actual sale lies in one very important factor: Collaboration... 

It is far easier to sell to existing customers than is it to find new ones. It is then logical, that we treat with ultimate care, the customers we do have... 

Enjoy the Present with more convenience than ever before! Dr. Spencer Johnson’s newest parable can go anywhere you go, making it perfect for personal use or for sharing with a group... 

This Pocketbook is a clear concise guide to improving sales results and follows an 8-stage model (The Direct Sales Cycle)... 

The Sales Effectiveness Skill Builder explores the four phases of the sales cycle and is designed to help to raise your awareness of how you can build your abilities in these areas... 

This series of motivational and humorous films will teach you the 4 pinnacles of sales: greet, sell, close and satisfy... 

This Pocketbook explains how to make the right initial impression, how to discover customer needs, and much more... 

The title of this motivational "tour de farce" says it all… 

A video that looks at the fundamental selling skills needed in order to be successful...