Includes all the basics you need to lead powerful, memorable and fun FiSH! training sessions! 

This practical and memorable program is specifically designed to empower healthcare staff with a clear checklist of Customer Service Recovery tools and techniques. 

Produced specifically for front-line public employees, this practical training demonstrates how to turn a citizen/customer's frustration or complaint into understanding. 

No matter the event, adding a FISH! Accessories Pack is a great way to reinforce the learning while also throwing in some fun! 

Additional FISH! For Leader's Workbooks can be purchased and are filled with activities to help leaders learn how to become a more effective in their role. 

The Classroom Experience Guide provides interactive experiences designed to help students help you to build a more respectful, focused and fun learning environment. 

FiSH! Starter Kit speaks to the heart of what education is about—passion, focus, respect, responsibility, and fun. It’s a great way to energise your staff and ignite a conversation about the school you want to create. 

Pages of exercises and creative space for employees to have fun developing their own ways to use The FiSH! Philosophy. 

A simple yet practical booklet that will help you deepen your journey into The FISH! Philosophy. 

The test of a great FISH! training event is what happens after the video ends. The FISH! Participant Workbook helps people see how The FISH! Philosophy is relevant to their work... 

FiSH! The Guide provides the background and insights to make you a FISH! Philosophy expert, so you can teach others. 

These cards are designed to help you and a partner to really Be There for each other as you explore and practice The FISH! Philosophy together. A great tool for workshops. 

A fun workshop activity that helps people understand how much control they actually have over their attitudes. 

The more you know what makes a person’s day, the more impact your actions will have on them. 

Seattle's world-famous Pike Place Fish Market is an otherwise ordinary fish market that's extraordinarily successful... 

If you’re in the business of serving customers, sooner or later you’re going to experience challenges where your company, your product or your service comes up short. What do you do when something goes wrong?... 

Proper questioning techniques are key when gaining needed information from a caller or customer. High level questioning techniques are a learned skill. 

This course identifies six practices which will help service providers offer a more positive experience for their customer. 

Listening is a critical component when determining the needs of your customer. Does everyone listen? 

Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone.