If you’re in the business of serving customers, sooner or later you’re going to experience challenges where your company, your product or your service comes up short. What do you do when something goes wrong?... 

To be truly successful in addressing customer needs, everyone, regardless of job title or responsibilities, must bring passion, motivation and a personal commitment to delivering exceptional service. 

WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It represents all the slights and indifferences made by employees and organisations that lead customers to believe that you don't really want their business. 

The Container Store has been one of Fortune magazine’s TM top “100 Best Companies to Work For” for five years in a row. It is a leader in customer service and it has a reputation for having the most enthusiastic and positive employees around. 

Love Your Customers and Love Your Difficult Customers shows that in whatever line of work, customer service is a direct extension of the way both you and your company are viewed by the customer. 

Here are 72 situation-specific, high-quality video clips you can use to tailor your customer-service training in areas such as attitude, communication, problem solving, service recovery, supervising a customer-service department, and more. 

If another person had a gift that could make you a better...