Proper questioning techniques are key when gaining needed information from a caller or customer. High level questioning techniques are a learned skill. 

Listening is a critical component when determining the needs of your customer. Does everyone listen? 

Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. 

Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations...