In this program, communication expert John Jenson illustrates the difference between conveying information and creating an emotional experience through story. 

This program combines dramatic vignettes and helpful onscreen hosts to illustrate four things individuals must do to ensure that their workplace is respectful and inclusive... 

With the increased diversity present in today's workplace, the potential for miscommunication has never been greater... 

A fresh and entertaining approach to behaviour-based interviewing. 

Produced specifically for front-line public employees, this practical training demonstrates how to turn a citizen/customer's frustration or complaint into understanding. 

If you’re in the business of serving customers, sooner or later you’re going to experience challenges where your company, your product or your service comes up short. What do you do when something goes wrong?... 

This course identifies six practices which will help service providers offer a more positive experience for their customer. 

The Container Store has been one of Fortune magazine’s TM top “100 Best Companies to Work For” for five years in a row. It is a leader in customer service and it has a reputation for having the most enthusiastic and positive employees around. 

As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. 

The Networking & Relationship Building DCG includes the entire content of the Instrument Facilitator Guide in addition to an entire page of explanatory notes and coaching tips on every single question in the instrument… 

The Networking Pocketbook details the four basic steps that lead to effective networking relationships… 

The Networking & Relationship Building Instrument Facilitator's Guide explains the underpinning structure of the seven key competencies... 

Networking can be systematically adopted as an individual strategy by any person and play a key part in linking you with a wider range of people that can help you achieve more…