This program provides a brief look at six communication problems while offering common sense tips on how to prevent them. 

Produced specifically for front-line public employees, this practical training demonstrates how to turn a citizen/customer's frustration or complaint into understanding. 

Proper questioning techniques are key when gaining needed information from a caller or customer. High level questioning techniques are a learned skill. 

This course identifies six practices which will help service providers offer a more positive experience for their customer. 

Listening is a critical component when determining the needs of your customer. Does everyone listen? 

Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. 

This customer service training DVD teaches you how to keep your customers happy by showing them you care…