In this program, communication expert John Jenson illustrates the difference between conveying information and creating an emotional experience through story. 

This program provides a brief look at six communication problems while offering common sense tips on how to prevent them. 

This program combines dramatic vignettes and helpful onscreen hosts to illustrate four things individuals must do to ensure that their workplace is respectful and inclusive... 

Produced specifically for front-line public employees, this practical training demonstrates how to turn a citizen/customer's frustration or complaint into understanding. 

A powerful management development resource. This content-rich training tool explains the differences between training, coaching... 

The Influencing Style Profile has been designed to help identify the way people influence others at work. Learn to recognise the four styles of influencing... 

The Influencing Style Instrument Facilitator's Guide explains the underpinning structure of the four classifications used in the profile, and further explores the nature of each influencing 'type'… 

This second edition of the bestselling Communication Effectiveness Instrument has been updated with a new look and revised content to show how communication impacts every area of our lives…