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Give ‘Em the Pickle “Give ‘Em the Pickle works. We will continue to use the training program and we will continue to recognize employees for going out of their way for the guest and each other.”
- Steve Leonard, Vice President of Westmark Hotels
Smile “I looked long and hard for a program to use for the Metro Transit Authority (MTA) here in Nashville. There are hundreds of customer service training tapes out there and none of them seemed appropriate. As soon as I saw 'SMILE!' I knew I had found my program. And when the folks at the MTA saw it - it sealed the deal. SMILE! is now a part of the new employee training as well as the customer service training for all existing MTA employees.”
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The New Business of Paradigms "I have been using Joel Barker's material for over fifteen years in training and OD interventions regarding leadership, change and innovation. I was very happy to see that the original Business of Paradigms had been updated. There are some things I miss from the earlier version but I'm very happy to see the current examples in the New Business of Paradigms. All in all, it met my expectations and accomplishes the learning points I want to make." -AVP, Associate Training -a Financial Services Company
What to do When Conflict Happens "Using the C.A.L.M. Model, the 100 plus companies of CPrint(r), Certified Printers International, now have a much better understanding of what conflict is and how to deal with it in the work place. The program held everyone's attention and gave us an easy way to understand and remember the strategies and techniques needed to handle workplace problems in effective and timely ways." -Thomas P. Crouser, Consultant, Crouser &Associates Inc
OUCH! That Stereotype Hurts: "Finally, a video that shows the viewer exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict – just practical, specific skills that can be immediately applied in the workplace. OUCH! is a must-have and a must-see for anyone seeking to create and sustain a respectful workplace." -Sondra Thiederman, Ph.D., Author, Making Diversity Work: Seven Steps for Defeating Bias in the Workplace
The Clarity Imperative "John single-handedly transformed the way we think about branding our organisation and ourselves as professionals. He clearly hit home in helping us to better present ourselves. John's presentation style is engaging, powerful, memorable, and influential.” -Lander Medlin, Executive Vice President, APPA - Leadership in Educational Facilities
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Is It Bias? Making Diversity Work

 

Duration: 17 Minutes

Support Material: Leader's Guide and PowerPoint on CD ROM

AUD $890.00

Bias costs organisations billions in lost productivity, high turnover, and low morale, not to mention the risk of expensive litigation.

Getting rid of bias is within our control.  It is a choice and we each have the power to make that choice.

This DVD-based course targets the more subtle forms of bias that insidiously undermine our ability to build truly inclusive workplaces.  It is designed to provide:

•    Skills for identifying bias in oneself and others.
•    Immediately applicable tools for both reducing biases and controlling their impact on how we treat people who are different from ourselves.
•    Practical strategies to help managers deal with subtle and unconscious bias in the workplace.
•    Awareness that we each have the power and the responsibility to spot biases in our thinking and, in turn, to control the inappropriate behaviors that those biased attitudes create.

The Course Package includes:

DVD:  Is It Bias?  Making Diversity Work (17-minute video), Bias Reduction:  Taking It to the Next Step (4 commentaries), How to Deal with Bias as a Manager (2 vignettes)

CD:  Comprehensive 76-page leader’s guide with training designs for a 2½ hour or a 1½ hour Is It Bias? Workshop, a 45-minute Bias Reduction Lunch and Learn, and a 20-minute module on How to Deal with Bias as a Manager.  a PowerPoint Presentation is included for each session.



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