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Calming the Irate Customer

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Calming the Irate Customer

Duration: 10 Minutes

Support Material: N/A

AUD $390.00 On Sale AUD $195.00

This video looks at the causes, the responses and how to deal effectively with angry customers. Illustrating proven supportive and correct “neutral” responses and questioning techniques, the video looks plainly at difficult situations such as abusive customers and when to bring in a supervisor.

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