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5 Questions Every Leader Must Ask

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Give ‘Em the Pickle “Give ‘Em the Pickle works. We will continue to use the training program and we will continue to recognize employees for going out of their way for the guest and each other.”
- Steve Leonard, Vice President of Westmark Hotels

Smile “I looked long and hard for a program to use for the Metro Transit Authority (MTA) here in Nashville. There are hundreds of customer service training tapes out there and none of them seemed appropriate. As soon as I saw 'SMILE!' I knew I had found my program. And when the folks at the MTA saw it - it sealed the deal. SMILE! is now a part of the new employee training as well as the customer service training for all existing MTA employees.”
- David L. Preston, Hospitality Industry Training Director, Nashville Convention and Visitors Bureau

The New Business of Paradigms "I have been using Joel Barker's material for over fifteen years in training and OD interventions regarding leadership, change and innovation. I was very happy to see that the original Business of Paradigms had been updated. There are some things I miss from the earlier version but I'm very happy to see the current examples in the New Business of Paradigms. All in all, it met my expectations and accomplishes the learning points I want to make." -AVP, Associate Training -a Financial Services Company

What to do When Conflict Happens "Using the C.A.L.M. Model, the 100 plus companies of CPrint(r), Certified Printers International, now have a much better understanding of what conflict is and how to deal with it in the work place. The program held everyone's attention and gave us an easy way to understand and remember the strategies and techniques needed to handle workplace problems in effective and timely ways." -Thomas P. Crouser, Consultant, Crouser &Associates Inc

OUCH! That Stereotype Hurts: "Finally, a video that shows the viewer exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict – just practical, specific skills that can be immediately applied in the workplace. OUCH! is a must-have and a must-see for anyone seeking to create and sustain a respectful workplace." -Sondra Thiederman, Ph.D., Author, Making Diversity Work: Seven Steps for Defeating Bias in the Workplace

The Clarity Imperative "John single-handedly transformed the way we think about branding our organisation and ourselves as professionals. He clearly hit home in helping us to better present ourselves. John's presentation style is engaging, powerful, memorable, and influential.” -Lander Medlin, Executive Vice President, APPA - Leadership in Educational Facilities

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5 Questions Every Leader Must Ask

Duration: 27 Minutes

Support Material: Leader's Guide, PowerPoint and Worksheets on CD-ROM

AUD $690.00

*Also available in Spanish

Today's managers face tremendous pressure to solve problems, achieve goals, lead change and improve productivity. They're told to turn to their team for input and ideas, but many aren't sure how to facilitate a collaborative session. The proven model in this program will help even the most inexperienced manager generate great ideas and solutions in a team setting. It provides instant ROI.

Benefits:

* Teaches a proven problem-solving process for team improvement
* Brings out a team's best ideas through a set of questions
* Produces positive outcomes and higher productivity

The video program, hosted by Ed Oakley, teaches viewers the 5 questions and shows how real-world organisations have applied the framework to common, yet critical, workplace problems. Within the workshop, participants experience the versatility of the Framework as they complete exercises where the 5 questions are modified to suit specific situations or challenges. A follow-up "mini-framework" is taught for when the group needs to check in on their progress.

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