Communication Effectiveness Profile & Pocketbook Pack

Would you like to discover your current level of Communication Effectiveness? Do you need strategies on how to improve your skills in a simple, convenient way?

This handy combination has been designed to:

a] provide a snapshot of your current communication strengths and development needs using the Communication Effectiveness Instrument, and
b] offer support for developing those areas with the Communicator's Pocketbook.

Included in this pack:
1) Self Discovery Series: Communication Effectiveness Instrument

Communication impacts on every area of our lives, and being an effective communicator involves more than just delivering a message. Ensuring that the person receiving your message interprets it as you intended is just as important as the delivery - and usually more challenging!

This self-assessment helps you determine your strengths and development needs in a number of key competencies that will help you become a more effective communicator.

The seven sub-categories the assessment includes are:

• Empathising
• Receiving
• Clarifying
• Understanding
• Reading non-verbal cues
• Feedback giving & receiving
• Transmitting your message

A Personal Action Plan is provided in the back of the booklet to help the subject person commit to the improvement process. Interpretive information on each of the categories is also provided.

How this instrument is scored?
This instrument measures an individual's competency and is scored on a Likert scale.

Twelve questions are presented per category, and each question is scored on a five-point scale between ‘Almost Never' and ‘Almost Always'. Interpretive notes pertaining to each subject are provided, and participants can plot scores on a histogram, giving a visual representation of your overall communication effectiveness.

Each category features relevant tips on how to go about developing effective communication, and suggests direct actions to be taken.

2) Communicator's Pocketbook:
Being an effective communicator is hard work, but it is the single most important part of a manager's role. Many of us think we're good at it - it's all those people who don't listen that are the problem! (But do we listen either?)

The Communicator's Pocketbook covers the dynamics of communication, how to be effective, likely barriers, styles of communication and technology at work.

The book concludes with a series of checklists that will enable you to take stock of your communication skills and shortcomings and put these into context at both an organisational level and a group or team level.

AUTHOR: Seán Mistéil
PAGES: 112
SIZE: 148mm x 105mm