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Customer Service Toolkit
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Duration: 75 Minutes Support Material: CD containing Chaptered video clips on: 1 DVD and 2 CD-ROMs (for importing into PowerPoint presentations), each with introductory narration and without, Printed Leaders Guide and Leader's Guide on PDF
AUD $990.00
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This video clip library has enough variety to help you build customer service training courses unique to every type of trainee --over 20 different workplace settings are depicted. You'll be able to create highly relevant courses for new-hires and develop refresher courses for seasoned staff. The Toolkit contains multiple video clips in these topic areas:
Plus, you will have a variety of video clips in each of these service categories: face-to-face (including field) customer service, telephone service, business-to-business, business-to-consumer, and employee-to-employee/internal customer service. |
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more categories
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Alliances |
Consultative Selling |
Goal Setting |
Lead Generation |
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Negotiation |
Personal Selling |
Product, Price, Place |
Public Relations |
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Sales Techniques |
Tele Sales |
