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Give ‘Em the Pickle “Give ‘Em the Pickle works. We will continue to use the training program and we will continue to recognize employees for going out of their way for the guest and each other.”
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Smile “I looked long and hard for a program to use for the Metro Transit Authority (MTA) here in Nashville. There are hundreds of customer service training tapes out there and none of them seemed appropriate. As soon as I saw 'SMILE!' I knew I had found my program. And when the folks at the MTA saw it - it sealed the deal. SMILE! is now a part of the new employee training as well as the customer service training for all existing MTA employees.”
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The New Business of Paradigms "I have been using Joel Barker's material for over fifteen years in training and OD interventions regarding leadership, change and innovation. I was very happy to see that the original Business of Paradigms had been updated. There are some things I miss from the earlier version but I'm very happy to see the current examples in the New Business of Paradigms. All in all, it met my expectations and accomplishes the learning points I want to make." -AVP, Associate Training -a Financial Services Company

What to do When Conflict Happens "Using the C.A.L.M. Model, the 100 plus companies of CPrint(r), Certified Printers International, now have a much better understanding of what conflict is and how to deal with it in the work place. The program held everyone's attention and gave us an easy way to understand and remember the strategies and techniques needed to handle workplace problems in effective and timely ways." -Thomas P. Crouser, Consultant, Crouser &Associates Inc

OUCH! That Stereotype Hurts: "Finally, a video that shows the viewer exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict – just practical, specific skills that can be immediately applied in the workplace. OUCH! is a must-have and a must-see for anyone seeking to create and sustain a respectful workplace." -Sondra Thiederman, Ph.D., Author, Making Diversity Work: Seven Steps for Defeating Bias in the Workplace

The Clarity Imperative "John single-handedly transformed the way we think about branding our organisation and ourselves as professionals. He clearly hit home in helping us to better present ourselves. John's presentation style is engaging, powerful, memorable, and influential.” -Lander Medlin, Executive Vice President, APPA - Leadership in Educational Facilities

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FiSH! For Life

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AUD $19.99

FiSH! For Life, released in 2004, was written to help infuse The FiSH! Philosophy into one’s personal life – to help improve family relationships.

The sequel to FiSH!, it follows Lonnie and Mary Jane, four years later, as their blended family life makes them realise how they can use FiSH! to parent their kids, take care of grandma and tend to other family relationships. The book stems from wonderful anecdotal stories people have shared by mail, e-mail and in person about how FiSH! saved their marriages, helped with difficult family members or tough times – and sometimes even saved lives.

It’s a must read for the true FiSH! philosopher.

Written by Stephen C. Lundin, Ph.D., John Christensen and Harry Paul

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