Cliff's Customer Service Adventure

In this program, our host Cliff takes us through some awful but all-too-common service scenarios in a fast food restaurant, a bank, a computer store, a hotel, a video store, and a department store. Throughout these scenarios, Cliff maintains his sense of humor while giving tips to transform service into a more positive experience for the provider and the customer.

At the end of the day Cliff and several other service providers demonstrate conscientious, problem-solving customer service skills. As Cliff says, "making your corner of the world a friendlier place can be fun."

Young and Young-at-Heart service providers learn to:

* Empathise with the customer
* Assess how their business environment influences the customer
* Identify the needs of the customer
* Use polite and friendly behavior when addressing customers
* Practice effective ways to solve customers' problems