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Smile “I looked long and hard for a program to use for the Metro Transit Authority (MTA) here in Nashville. There are hundreds of customer service training tapes out there and none of them seemed appropriate. As soon as I saw 'SMILE!' I knew I had found my program. And when the folks at the MTA saw it - it sealed the deal. SMILE! is now a part of the new employee training as well as the customer service training for all existing MTA employees.”
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The Values Indicator


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AUD $19.95

For the purposes of this instrument, a value is considered to be a belief or choice that individuals make (consciously or unconsciously), about what is good or bad, worthy or not worthy, important or unimportant.

Our values shape our behavior and ultimately all of the actions we choose to take. Values also reveal our core needs and drives. In this sense they are the critical link between what is revealed to others (our actions and behaviour) and what is hidden from most people - our basic personality style or type.

The Values Indicator helps identify the way that individuals make judgements about the world around them and use their value systems by themselves and when part of a group.

This tool assesses the following value clusters, each of which represents a specific framework that helps individuals decide what future actions they will take, both personally and in an organisational context:

• Harmony (benevolent, cooperative, open, idealistic and warm)
• Independence (conceptual, flexible, logical, adventurous and creative)
• Tradition (consistent, affiliative, protective, careful and responsible)
• Achievement (organised, dependable, determined, efficient and committed)
• Power (persistent, competitive, decisive, restless and driven)

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