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Customer Service Toolkit

	Duration: 75 Minutes Support Material: CD containing Chaptered video clips on: 1 DVD and 2 CD-ROMs (for importing into PowerPoint presentations), each with introductory narration and without, Printed Leaders Guide and Leader's Guide on PDF AUD $990.00 Quantity:
This video clip library has enough variety to help you build customer service training courses unique to every type of trainee --over 20 different workplace settings are depicted. You'll be able to create highly relevant courses for new-hires and develop refresher courses for seasoned staff. The Toolkit contains multiple video clips in these topic areas: Attitude Communication Problem Solving Service Recovery Supervising a Customer Service Department Internal Customer Service Plus, you will have a variety of video clips in each of these service categories: face-to-face (including field) customer service, telephone service, business-to-business, business-to-consumer, and employee-to-employee/internal customer service.