Love Your Customers & Love Your Difficult Customers

Program 1: Love Your Customers

Love Your Customers demonstrates that in whatever line of work, customer service is a direct extension of the way both you and your company are viewed by the customer.

Love Your Customers reminds us that there are no small parts only small choices we make about how to treat our customers. In the end, the role we play is always our choice. It’s a funny and memorable program with a simple and a universal message. So open up your heart and help your company start “Feeling the Love”.

Program 2: Love Your Difficult Customers

John O’Hurley has certainly seen unhappy customers (and has been one from time to time). More importantly, an unhappy customer may interface with you or your company.

Trying to satisfy an unhappy customer can be frustrating and difficult for even the most skilled service person. But all problems are solvable. Not only can you satisfy an angry customer, but also, if handled correctly, you can turn an angry customer into a loyal champion for your company!

In this separate 11-minute program, John O’Hurley provides you with four simple steps to help you provide great service to difficult customers.

• Take Responsibility: Remember that YOU are the company
• Listen and Confirm: Be sure that you understand their needs
• Empathize: Let them know you appreciate how they feel
• Provide Options: Empower your customer with options so that an agreeable solution can be reached