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Essential Telephone Skills

Duration: 20 Minutes

Support Material: Leader's Guide, Workbook, PowerPoint on CD-Rom & Reminder Cards

AUD $740.00

Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone.

Topics include answering a business call, placing callers on hold, offering spoken feedback signals, avoiding excuses, being aware of mouth noises and regain control of the conversation.

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