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Questioning Techniques
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Duration: 14 Minutes Support Material: Leader's Guide, Workbook, PowerPoint on CD-Rom
AUD $740.00
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Proper questioning techniques are key when gaining needed information from a caller or customer. High level questioning techniques are a learned skill. This course introduces seven types of questioning situations and illustrates how and when to use them. Improving questioning techniques will expand one's ability to effectively obtain valuable information to become a better problem solver. |
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