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    • Change Management
      • Implementing Change
        • Change Management Profile
        • Embracing Change
        • Ready Set Change
        • Taking Charge of Change (Revised edition)
        • The New Business Of Paradigms
        • Transform Your Organisation
        • Trapped!
      • Innovation
        • Change and Innovation Through Brainstorming
        • FiSH! Philosophy Film (Film Only)
        • FiSH! Philosophy Package
        • Tactics of Innovation
        • Trapped!
      • Managing Change
        • Change Management Effectiveness Profile - Self Discovery Series
        • Change Management Profile - Coaching Guide
        • Change Management Skill Builder
        • Embracing Change
        • FiSH! Culture
        • Managing Change Pocketbook 2nd Edition
        • Ready Set Change
        • Succeeding in a Changing World
      • Planning Change
        • Embracing Change
      • Change Strategy
        • Embracing Change
        • FiSH! Culture
      • Cultural Change
        • Corporate Culture and Performance
        • Do Respect
        • Drop by Drop
        • Embracing Change
        • FiSH! Culture
        • FiSH! Philosophy Film (Film Only)
        • FiSH! Philosophy Package
        • FiSH! Tales
        • It's So Simple
        • The Respectful Workplace: It Starts With You
      • 50 Lessons Online Access
      • Change and Innovation Through Brainstorming
      • Change Management Effectiveness Profile - Self Discovery Series
      • Change Management Profile
      • Change Management Profile - Coaching Guide
      • Change Management Skill Builder
      • Corporate Culture and Performance
      • Drop by Drop
      • Embracing Change
      • FiSH! Culture
      • FiSH! Philosophy Film (Film Only)
      • FiSH! Philosophy Package
      • FiSH! Tales
      • If at First: Overcoming the Fear of Failure
      • It's So Simple
      • Managing Change Pocketbook 2nd Edition
      • Ready Set Change
      • Succeeding in a Changing World
      • Tactics of Innovation
      • Taking Charge of Change (Revised edition)
      • The New Business Of Paradigms
      • Transform Your Organisation
      • Trapped!
    • Customer Service
      • After-Sales Service
        • 6 Steps to Service Recovery
        • Container Store - Reimagine Series
        • Customer Service Toolkit
        • Johnny the Bagger
        • Love Your Customers & Love Your Difficult Customers
        • The Gift of Feedback
        • WAYMISH Main Show & Supervisors Show
      • Attitude
        • 6 Steps to Service Recovery
        • Cliff's Customer Service Adventure
        • Container Store - Reimagine Series
        • Creating the Repeat Customer
        • Customer Service Commitment Profile Detailed Coaching Guide
        • Customer Service Pocketbook - 2nd Edition
        • Customer Service Toolkit
        • Essential Telephone Skills
        • FiSH! Philosophy Package
        • How to Connect in Business in 90 Seconds or Less
        • Influencing the Interaction
        • It's a Dog's World 2Edition
        • Johnny the Bagger
        • Listening Skills
        • Love Your Customers & Love Your Difficult Customers
        • Positive Mental Attitude Pocketbook
        • Questioning Techniques
        • Sam Glenn Series - A KICK IN THE ATTITUDE
        • Smile
        • The Guest - 2nd Edition
        • The Power of Positive Discipline
        • The Power of Vision
        • The Respectful Workplace: It Starts With You
        • The Right Words At the Right Time
        • The Right Words at the Right Time - Healthcare Version
        • WAYMISH Main Show & Supervisors Show
      • Difficult Customers
        • Call Effectiveness and Angry Customers
        • Calming the Irate Customer
        • Customer Service Toolkit
        • Just a Call Away - Really Angry Customers
        • Love Your Customers & Love Your Difficult Customers
        • The Right Words At the Right Time
        • The Right Words at the Right Time - Healthcare Version
        • What Do You Say?
      • Handling Complaints
        • 360 Degree Feedback Pocketbook
        • 6 Steps to Service Recovery
        • A Complaint is a Gift
        • Customer Service Toolkit
        • Feedforward
        • Handling Complaints Pocketbook
        • Love Your Customers & Love Your Difficult Customers
        • The Gift of Feedback
        • The Right Words At the Right Time
        • The Right Words at the Right Time - Healthcare Version
        • What Do You Say?
      • Internal Customers
        • Customer Service Toolkit
        • Seven Sins Of Internal Customer Service (TQS)
      • Questioning Skills
        • Essential Telephone Skills
        • Listening Skills
        • Questioning Techniques
        • What Do You Say?
      • Telephone Skills
        • 6 Steps to Service Recovery
        • Call Centre Customer Care Pocketbook
        • Customer Service Commitment Profile
        • Essential Telephone Skills
        • Influencing the Interaction
        • Listening Skills
        • Questioning Techniques
        • Telephone Excellence
        • Telephone Skills and You
        • Telephone Skills Pocketbook
      • 360 Degree Feedback Pocketbook
      • 50 Lessons Online Access
      • 6 Steps to Service Recovery
      • A Complaint is a Gift
      • Call Centre Customer Care Pocketbook
      • Call Effectiveness and Angry Customers
      • Calming the Irate Customer
      • Cliff's Customer Service Adventure
      • Container Store - Reimagine Series
      • Creating the Repeat Customer
      • Customer Service Commitment Profile
      • Customer Service Commitment Profile Detailed Coaching Guide
      • Customer Service Pocketbook - 2nd Edition
      • Customer Service Toolkit
      • Essential Telephone Skills
      • Feedforward
      • FiSH Magnets - 4 Pack
      • FiSH! "Who are you being?" Poster
      • FiSH! Accessories Pack
      • FiSH! Book
      • FiSH! Certification
      • FiSH! Choose Your Attitude Cards
      • FiSH! Conversation Cards
      • FiSH! For Leaders Additional Workbooks
      • FiSH! for Leaders Workshop
      • FiSH! For Life
      • FiSH! For Schools: Guided Journey
      • FiSH! Lapel Pins - 4 Pack
      • FiSH! Let's Make Their Day Cards
      • FiSH! Omnibus Book
      • FiSH! Our School Poster
      • FiSH! Participant Workbook
      • FiSH! Pens - 4 Pack
      • FiSH! Philosophy Film (Film Only)
      • FiSH! Philosophy Package
      • FiSH! Playbook
      • FiSH! Poster (19x24)
      • FiSH! Recognition Certificates
      • FiSH! Starter Kit (for schools)
      • FiSH! Stickies - 6 Pack
      • FiSH! Sticks
      • FiSH! Sticks Playbook
      • FiSH! Sticks Poster
      • FiSH! Tales
      • FiSH! Tales Book
      • FiSH! Thank You Cards - 40 pack
      • FiSH! The Classroom Experience Guide (per pack)
      • FiSH! The Guide
      • FiSH! Tote Bag
      • FiSH! Trainer Tools
      • FiSH! Trainer Tools / FiSH! Culture Package
      • FiSH! Workplace Poster
      • Five Star Teamwork
      • Handling Complaints Pocketbook
      • How to Connect in Business in 90 Seconds or Less
      • Influencing the Interaction
      • Intro to FiSH! Philosophy Workshop
      • It's a Dog's World 2Edition
      • Johnny the Bagger
      • Just a Call Away - Really Angry Customers
      • Learning Portal - Chinese
      • Learning Portal - English
      • Learning Portal - UK
      • Listening Skills
      • Love Your Customers & Love Your Difficult Customers
      • Pete the Perch - 4 Pack
      • Pete the Perch Hand Puppet
      • Positive Mental Attitude Pocketbook
      • Purple FiSH! T-Shirt
      • Questioning Techniques
      • Sam Glenn Series - A KICK IN THE ATTITUDE
      • Schools of FiSH! - Hardcover Book
      • Seven Sins Of Internal Customer Service (TQS)
      • Smile
      • Telephone Excellence
      • Telephone Skills and You
      • Telephone Skills Pocketbook
      • The 5 Values of Great Customer Service
      • The Gift of Feedback
      • The Guest - 2nd Edition
      • The Power of Positive Discipline
      • The Power of Vision
      • The Right Words At the Right Time
      • The Right Words at the Right Time - Healthcare Version
      • WAYMISH Main Show & Supervisors Show
      • What Do You Say?
    • Motivation
      • Employee Motivation
        • FiSH! Tales
        • For the Love of It
        • Goals: the Backbone of Dreams
        • We're in the Band
        • Whale Done
      • Self-Motivation
        • Celebrate! Change Your Lens, Change Your Life
        • Celebrate: What's Right With The World
        • Embracing Change
        • Everyday Creativity
        • If I Were Brave
        • Juice
        • Neuro-Linguistic Programming Management Pocketbook
        • Seeing Red Cars
        • The Power of Vision
        • Turn 'Em On Turn 'Em Loose
        • We Are The Ones
        • We're in the Band
      • Motivational Session Starters
        • Winning!
        • Work Like a Penguin
      • Team Motivation
        • FiSH! Accessories Pack
        • FiSH! Tote Bag
        • Five Star Teamwork
        • Four Weeks in May & T.E.A.M.W.O.R.K Package
        • Gifts From The Mountain
        • We're in the Band
      • 50 Lessons Online Access
      • Celebrate! Change Your Lens, Change Your Life
      • Celebrate: What's Right With The World
      • Embracing Change
      • Everyday Creativity
      • FiSH Magnets - 4 Pack
      • FiSH! "Who are you being?" Poster
      • FiSH! Accessories Pack
      • FiSH! Book
      • FiSH! Certification
      • FiSH! Choose Your Attitude Cards
      • FiSH! Conversation Cards
      • FiSH! Culture
      • FiSH! For Leaders - Individual films
      • FiSH! For Leaders Additional Workbooks
      • FiSH! for Leaders Film - Complete Series
      • FiSH! for Leaders Workshop
      • FiSH! For Life
      • FiSH! For Schools: Guided Journey
      • FiSH! Lapel Pins - 4 Pack
      • FiSH! Let's Make Their Day Cards
      • FiSH! Omnibus Book
      • FiSH! Our School Poster
      • FiSH! Participant Workbook
      • FiSH! Pens - 4 Pack
      • FiSH! Philosophy Film (Film Only)
      • FiSH! Philosophy Package
      • FiSH! Playbook
      • FiSH! Poster (19x24)
      • FiSH! Recognition Certificates
      • FiSH! Starter Kit (for schools)
      • FiSH! Stickies - 6 Pack
      • FiSH! Sticks
      • FiSH! Sticks Playbook
      • FiSH! Sticks Poster
      • FiSH! Tales
      • FiSH! Tales Book
      • FiSH! Thank You Cards - 40 pack
      • FiSH! The Classroom Experience Guide (per pack)
      • FiSH! The Guide
      • FiSH! Tote Bag
      • FiSH! Trainer Tools
      • FiSH! Trainer Tools / FiSH! Culture Package
      • FiSH! Workplace Poster
      • For the Love of It
      • Four Weeks in May & T.E.A.M.W.O.R.K Package
      • Gifts From The Mountain
      • Goals: the Backbone of Dreams
      • If I Were Brave
      • Intro to FiSH! Philosophy Workshop
      • Juice
      • Neuro-Linguistic Programming Management Pocketbook
      • Pete the Perch - 4 Pack
      • Pete the Perch Hand Puppet
      • Purple FiSH! T-Shirt
      • Schools of FiSH! - Hardcover Book
      • Seeing Red Cars
      • The Power of Vision
      • Turn 'Em On Turn 'Em Loose
      • We Are The Ones
      • We're in the Band
      • Whale Done
      • Winning!
      • Work Like a Penguin
    • Communication Skills
      • Assertiveness
        • 6 Principles To Negotiate Anything
        • Negotiations : Solving Tough Problems
      • Body Language
      • Business Writing
        • Writing for Business
      • Email Communication
        • E-Learn - Email Use and Abuse
      • Interpersonal Skills
        • 5 Communication Secrets That Swept Obama To The Presidency
        • 6 Steps to Service Recovery
        • ACTIONS Speak! Behavioural Interviewing
        • Communication Counts: Speaking & Listening for Results
        • Communication Effectiveness Profile & Pocketbook Pack
        • Communication Effectiveness Profile - Facilitator's Guide
        • Container Store - Reimagine Series
        • Cross-Cultural Communication: Managing Diversity at Work
        • Cultural Gaffes Pocketbook
        • E-Learn - Email Use and Abuse
        • Influencing the Interaction
        • Meeting and Greeting
        • Networking Pocketbook
        • Questioning Techniques
        • Talking 9 to 5: Women and Men in the Workplace
        • Tell Me A Story: A Powerful Way to Inspire Action
        • The Art of Networking
        • The Four Styles
        • The Respectful Communicator: The Part You Play
        • The Respectful Workplace: It Starts With You
        • The Right Words At the Right Time
        • Toxic Talk: What Would You Say?
        • Yes Lives in the Land of NO
      • Interview Skills
        • ACTIONS Speak! Behavioural Interviewing
        • Do I Know You
      • Meetings
        • Meeting Robbers
        • Meetings Pocketbook 2nd Edition
        • The Invisible Meeting
      • Negotiation Skills
        • 6 Principles To Negotiate Anything
        • Job Interview Success Series
        • Negotiating Skill Builder
        • Negotiating with Confidence
        • Negotiations : Solving Tough Problems
      • Non-Verbal Communication
        • Communication Toolkit
        • E-Learn - Email Use and Abuse
        • The Respectful Communicator: The Part You Play
        • The Respectful Workplace: It Starts With You
      • Relationship Building
        • 6 Steps to Service Recovery
        • ACTIONS Speak! Behavioural Interviewing
        • Container Store - Reimagine Series
        • Cross-Cultural Communication: Managing Diversity at Work
        • Influencing the Interaction
        • Networking & Relationship Building Profile DCG
        • Networking & Relationship Building Profile Facilitator's Guide
        • Networking and Relationship Building Profile
        • Networking Pocketbook
        • Tell Me A Story: A Powerful Way to Inspire Action
        • The Respectful Communicator: The Part You Play
        • The Respectful Workplace: It Starts With You
        • The Right Words At the Right Time
      • Telephone Communication
        • 6 Steps to Service Recovery
        • Call Centre Customer Care Pocketbook
        • Essential Telephone Skills
        • Influencing the Interaction
        • Listening Skills
        • Questioning Techniques
        • Telephone Customer Service
      • Presentation Skills
        • 51 Tools for Transforming Your Training- Hardcover
        • Communication Toolkit
        • Emotional Games for Training
        • Facilitator's Pocketbook
        • Multiple Intelligences-A Trainer's Resource of 35 Activities
        • Tell Me A Story: A Powerful Way to Inspire Action
        • The Art of Networking
      • Listening Skills
        • Communication Counts: Speaking & Listening for Results
        • Essential Telephone Skills
        • Influencing the Interaction
        • Listening Skills
        • Listening Under Pressure
        • Questioning Techniques
        • The Right Words At the Right Time
      • 5 Communication Secrets That Swept Obama To The Presidency
      • 50 Lessons Online Access
      • 51 Tools for Transforming Your Training- Hardcover
      • 6 Steps to Service Recovery
      • Call Centre Customer Care Pocketbook
      • Communication Counts: Speaking & Listening for Results
      • Communication Effectiveness Profile & Pocketbook Pack
      • Communication Effectiveness Profile - Facilitator's Guide
      • Communication Toolkit
      • Container Store - Reimagine Series
      • Cross-Cultural Communication: Managing Diversity at Work
      • Cultural Gaffes Pocketbook
      • E-Learn - Email Use and Abuse
      • Emotional Games for Training
      • Facilitator's Pocketbook
      • Five Star Teamwork
      • Influencing the Interaction
      • Job Interview Success Series
      • Listening Skills
      • Listening Under Pressure
      • Meeting and Greeting
      • Meeting Robbers
      • Meetings Pocketbook 2nd Edition
      • Multiple Intelligences-A Trainer's Resource of 35 Activities
      • Negotiating Skill Builder
      • Negotiating with Confidence
      • Negotiations : Solving Tough Problems
      • Networking & Relationship Building Profile DCG
      • Networking & Relationship Building Profile Facilitator's Guide
      • Networking and Relationship Building Profile
      • Networking Pocketbook
      • Questioning Techniques
      • Talking 9 to 5: Women and Men in the Workplace
      • Telephone Customer Service
      • Tell Me A Story: A Powerful Way to Inspire Action
      • The Art of Networking
      • The Clarity Imperative
      • The Four Styles
      • The Invisible Meeting
      • The Respectful Communicator: The Part You Play
      • Toxic Talk: What Would You Say?
      • Working Without a Script: Creating a Culture of "Yes, And"
      • Writing for Business
      • Yes Lives in the Land of NO
    • Management Skills
      • Conflict Management
        • E-Learn - Email Use and Abuse
        • E-Learn - Sexual Harassment
        • E-Learn - Workplace Bullying (Part 1 & Part 2)
      • Decision Making
        • Leadership Pocketbook
        • Problem Solving & Decision-Making Profile
        • Problem Solving & Decision-Making Profile DCG
      • Delegation
        • A Leader's Guide To Delegating
      • Finance
        • The Stanford Video Guide to Financial Statements
      • Emotional Intelligence
        • Emotional Intelligence
        • If at First: Overcoming the Fear of Failure
        • The Respectful Workplace: It Starts With You
      • Innovation
        • Change and Innovation Through Brainstorming
        • Creativity & Innovation Effectiveness Profile
        • Creativity & Innovation Profile Detailed Coaching Guide
        • Creativity & Innovation Profile Facilitator's Guide
        • If at First: Overcoming the Fear of Failure
        • Innovation At The Verge
      • Meetings
        • Looking Forward: Your Performance Appraisal
        • Meeting Robbers
      • Mentoring
        • Coaching Pocketbook
        • Insights to Better Mentoring
        • Mentoring Pocketbook 3ed
        • Mentoring Series - Complete Set of Two
        • Would I? Series
      • People Management
        • 5 Questions Every Leader Must Ask
        • Awesome!
        • E-Learn - Sexual Harassment
        • E-Learn - Workplace Bullying (Part 1 & Part 2)
        • Embracing Change
        • I Wish My Manager Would Just...
        • Induction Pocketbook 2nd Edition
        • It's Okay To Be The Boss
        • Key Skills Analysis
        • Leadership Pickles
        • Little Big Things with Tom Peters Series
        • Managing Frontline Staff
        • Managing Upwards Pocketbook
        • Mixing 4 Generations in the Workplace
        • People in Project Management
        • The 4 C's of Coaching Skills
        • The Encouraging Manager
        • The Mind of a Leader Part I
        • The Mind of a Leader Part I & II
        • The Mind of a Leader Part II
        • WAYMISH Main Show & Supervisors Show
        • Would I? Series
      • Performance Management
        • Care and Candor
        • Get The Whole Picture
        • Lets T.A.L.K.
        • Looking Forward: Your Performance Appraisal
        • Project Management Pocketbook
        • Quality Effectiveness Profile
        • Quality Effectiveness Profile Detailed Coaching Guide
        • Quality Effectiveness Profile Facilitators Guide
        • Surviving the Appraisal Interview
      • Quality Management
        • 5 Questions Every Leader Must Ask
        • Drop by Drop
        • Is "GOOD" enough?
        • On The Brink Of Perfection
      • Recruitment & Retention
        • ACTIONS Speak! Behavioural Interviewing
        • Care and Candor
        • Do I Know You
        • Keeping the Good Ones
        • Managing Recruitment Pocketbook
        • Succeeding at Interviews Pocketbook
      • Team Building
        • FiSH! Philosophy Package
        • Five Star Teamwork
        • Four Weeks in May & T.E.A.M.W.O.R.K Package
        • Making Teams Work
        • Team Building Effectiveness Profile - Self Discovery Series
        • Team Building Skill Builder
        • Teamwork: What's Trust Got To Do With It?
        • Teamworking Pocketbook
        • Would I? Series
      • Training Skills
        • Coaching Effectiveness Instrument - Self Discovery Series
        • Coaching Effectiveness Profile Detailed Coaching Guide
        • Fearless Facilitation
        • Peer Today, Boss Tomorrow
        • Psychometric Management Pocketbook
        • The 4 C's of Coaching Skills
        • The Development Games Kit
        • The Facilitator's Toolkit: Second Edition
        • The Truth Series
        • Training Evaluation Management Pocketbook
        • Training Needs Analysis Management Pocketbook
        • Training Needs Analysis: Second Edition
      • Employee Induction
        • E-Learn - Email Use and Abuse
        • The Three Dimensional Interview
      • Coaching
        • Managing Customer Service Pocketbook
        • Service Skills Profile Detailed Coaching Guide
        • The 4 C's of Coaching Skills
        • When Harry Coached Sally
      • 5 Questions Every Leader Must Ask
      • 50 Lessons Online Access
      • A Leader's Guide To Delegating
      • Awesome!
      • Care and Candor
      • Change and Innovation Through Brainstorming
      • Coaching Effectiveness Instrument - Self Discovery Series
      • Coaching Effectiveness Profile Detailed Coaching Guide
      • Coaching Pocketbook
      • Creativity & Innovation Effectiveness Profile
      • Creativity & Innovation Profile Detailed Coaching Guide
      • Creativity & Innovation Profile Facilitator's Guide
      • Do I Know You
      • E-Learn - Email Use and Abuse
      • E-Learn - Sexual Harassment
      • E-Learn - Workplace Bullying (Part 1 & Part 2)
      • Emotional Intelligence
      • Fearless Facilitation
      • FiSH Magnets - 4 Pack
      • FiSH! "Who are you being?" Poster
      • FiSH! Book
      • FiSH! Certification
      • FiSH! Choose Your Attitude Cards
      • FiSH! Conversation Cards
      • FiSH! For Leaders - Individual films
      • FiSH! For Leaders Additional Workbooks
      • FiSH! for Leaders Film - Complete Series
      • FiSH! for Leaders Workshop
      • FiSH! For Life
      • FiSH! For Schools: Guided Journey
      • FiSH! Lapel Pins - 4 Pack
      • FiSH! Let's Make Their Day Cards
      • FiSH! Omnibus Book
      • FiSH! Our School Poster
      • FiSH! Participant Workbook
      • FiSH! Pens - 4 Pack
      • FiSH! Philosophy Film (Film Only)
      • FiSH! Philosophy Package
      • FiSH! Playbook
      • FiSH! Poster (19x24)
      • FiSH! Recognition Certificates
      • FiSH! Starter Kit (for schools)
      • FiSH! Stickies - 6 Pack
      • FiSH! Sticks
      • FiSH! Sticks Playbook
      • FiSH! Sticks Poster
      • FiSH! Tales Book
      • FiSH! Thank You Cards - 40 pack
      • FiSH! The Classroom Experience Guide (per pack)
      • FiSH! The Guide
      • FiSH! Trainer Tools
      • FiSH! Trainer Tools / FiSH! Culture Package
      • FiSH! Workplace Poster
      • Four Weeks in May & T.E.A.M.W.O.R.K Package
      • Get The Whole Picture
      • I Wish My Manager Would Just...
      • If at First: Overcoming the Fear of Failure
      • Induction Pocketbook 2nd Edition
      • Innovation At The Verge
      • Insights to Better Mentoring
      • Intro to FiSH! Philosophy Workshop
      • Is "GOOD" enough?
      • It's Okay To Be The Boss
      • Keeping the Good Ones
      • Key Skills Analysis
      • Leadership Pickles
      • Leadership Pocketbook
      • Learning Portal - Chinese
      • Learning Portal - English
      • Learning Portal - UK
      • Lets T.A.L.K.
      • Little Big Things with Tom Peters Series
      • Looking Forward: Your Performance Appraisal
      • Making Teams Work
      • Managing Customer Service Pocketbook
      • Managing Frontline Staff
      • Managing Recruitment Pocketbook
      • Managing Upwards Pocketbook
      • Meeting Robbers
      • Mentoring Pocketbook 3ed
      • Mentoring Series - Complete Set of Two
      • Mixing 4 Generations in the Workplace
      • On The Brink Of Perfection
      • Peer Today, Boss Tomorrow
      • People in Project Management
      • Pete the Perch - 4 Pack
      • Pete the Perch Hand Puppet
      • Problem Solving & Decision-Making Profile
      • Problem Solving & Decision-Making Profile DCG
      • Project Management
      • Project Management Pocketbook
      • Psychometric Management Pocketbook
      • Purple FiSH! T-Shirt
      • Quality Effectiveness Profile
      • Quality Effectiveness Profile Detailed Coaching Guide
      • Quality Effectiveness Profile Facilitators Guide
      • Schools of FiSH! - Hardcover Book
      • Service Skills Profile Detailed Coaching Guide
      • Succeeding at Interviews Pocketbook
      • Surviving the Appraisal Interview
      • Team Building Effectiveness Profile - Self Discovery Series
      • Team Building Skill Builder
      • Teamwork: What's Trust Got To Do With It?
      • Teamworking Pocketbook
      • The 4 C's of Coaching Skills
      • The Development Games Kit
      • The Facilitator's Toolkit: Second Edition
      • The Mind of a Leader Part I
      • The Mind of a Leader Part I & II
      • The Mind of a Leader Part II
      • The Stanford Video Guide to Financial Statements
      • The Three Dimensional Interview
      • The Truth Series
      • Training Evaluation Management Pocketbook
      • Training Needs Analysis Management Pocketbook
      • Training Needs Analysis: Second Edition
      • WAYMISH Main Show & Supervisors Show
      • What to Do When Conflict Happens
      • When Harry Coached Sally
      • Would I? Series
    • HR & Diversity Issues
      • Bullying
        • Drop by Drop
        • E-Learn - Email Use and Abuse
        • E-Learn - Workplace Bullying (Part 1 & Part 2)
        • The Respectful Workplace: It Starts With You
        • Threat Detector: Your Role in Workplace Violence
        • Workplace Bullying: Who Wins?
      • Discrimination & EEO
        • Creating The Respect Effect - Preventing Harassment...
        • Do Respect
        • Drop by Drop
        • E-Learn - Discrimination
        • The High Price of Discrimination
        • The Plus of Us - Dynamic Diversity Training
        • The Respectful Communicator: The Part You Play
        • The Respectful Workplace: It Starts With You
        • Workplace Harassment
      • Diversity
        • A Peacock in the Land of Penguins
        • Creating The Respect Effect - Preventing Harassment...
        • Cross-Cultural Communication: Managing Diversity at Work
        • Cultural Diversity and Awareness Skill Builder
        • Diversity & Cultural Awareness Profile
        • Diversity & Cultural Awareness Profile Detailed Coaching Guide
        • Diversity & Cultural Awareness Profile Facilitator's Guide
        • Diversity: Face to Face
        • Do Respect
        • Drop by Drop
        • E-Learn - Discrimination
        • Employing Generation Why
        • Is It Bias? Making Diversity Work
        • Managing Diversity
        • Mixing 4 Generations in the Workplace
        • Patient Diversity: Beyond the Vital Sign
        • Please Respect My Generation!
        • Shifting Years
        • The Respectful Workplace: It Starts With You
      • Ethics & Responsibility
        • 3 Steps to Ethical Decision Making
        • All Washed Up
        • Creating The Respect Effect - Preventing Harassment...
        • Do Respect
        • E-Learn - Discrimination
        • E-Learn - Email Use and Abuse
        • E-Learn - Sexual Harassment
        • E-Learn - Workplace Bullying (Part 1 & Part 2)
        • Ethical Situations to Consider
        • Ethics 4 Everyone
        • Fun Is Good
        • Influencing the Interaction
        • Moment of Truth
        • Ouch Combination Package
        • Ouch That Stereotype Hurts
        • Ouch Your Silence Hurts
        • The Mind of a Leader Part I
        • The Mind of a Leader Part I & II
        • The Mind of a Leader Part II
        • The Respectful Communicator: The Part You Play
        • The Respectful Workplace: It Starts With You
      • Legal Issues
        • E-Learn - Sexual Harassment
        • E-Learn - Workplace Bullying (Part 1 & Part 2)
      • OH&S
        • All Washed Up
        • E-Learn - Safe Working Environment
        • Fire Safety - It's No Laughing Matter
        • It's a Dog's World 2Edition
        • Talking 9 to 5: Women and Men in the Workplace
      • Sexual Harassment
        • E-Learn - Sexual Harassment
        • Let's Get Honest - He Said..She Said Combination Package
        • Sexual Harassment: It's More Than A Game
        • Workplace Harassment
      • Stress Management
        • Dealing With Stress
        • Don't Panic: A recipe for success in times of stress
        • E-Learn - Managing Stress at Work
        • Getting a Handle on Stress
      • 3 Steps to Ethical Decision Making
      • 50 Lessons Online Access
      • A Peacock in the Land of Penguins
      • All Washed Up
      • Awesome!
      • Creating The Respect Effect - Preventing Harassment...
      • Cross-Cultural Communication: Managing Diversity at Work
      • Cultural Diversity and Awareness Skill Builder
      • Dealing With Stress
      • Diversity & Cultural Awareness Profile
      • Diversity & Cultural Awareness Profile Detailed Coaching Guide
      • Diversity & Cultural Awareness Profile Facilitator's Guide
      • Diversity: Face to Face
      • Do Respect
      • Don't Panic: A recipe for success in times of stress
      • Drop by Drop
      • E-Learn - Discrimination
      • E-Learn - Email Use and Abuse
      • E-Learn - Managing Stress at Work
      • E-Learn - Safe Working Environment
      • E-Learn - Sexual Harassment
      • E-Learn - Workplace Bullying (Part 1 & Part 2)
      • Employing Generation Why
      • Ethical Situations to Consider
      • Ethics 4 Everyone
      • Fire Safety - It's No Laughing Matter
      • Fun Is Good
      • Getting a Handle on Stress
      • Is It Bias? Making Diversity Work
      • It's a Dog's World 2Edition
      • Learning Portal - Chinese
      • Learning Portal - English
      • Learning Portal - UK
      • Let's Get Honest - He Said..She Said Combination Package
      • Managing Diversity
      • Mixing 4 Generations in the Workplace
      • Moment of Truth
      • Ouch Combination Package
      • Ouch That Stereotype Hurts
      • Ouch Your Silence Hurts
      • Patient Diversity: Beyond the Vital Sign
      • Please Respect My Generation!
      • Shifting Years
      • Talking 9 to 5: Women and Men in the Workplace
      • The High Price of Discrimination
      • The Plus of Us - Dynamic Diversity Training
      • The Respectful Workplace: It Starts With You
      • Threat Detector: Your Role in Workplace Violence
      • What to Do When Conflict Happens
      • Workplace Bullying: Who Wins?
      • Workplace Harassment
    • Leadership
      • Coaching
        • Coaching Effectiveness Instrument - Self Discovery Series
        • Coaching Pocketbook
        • Insights to Better Mentoring
        • Service Skills Profile
        • The 4 C's of Coaching Skills
      • Decision Making
        • ACTIONS Speak! Behavioural Interviewing
        • Decision Making Pocketbook
        • Leadership Effectiveness Profile - Detailed Coaching Guide
        • Leadership Effectiveness Profile - Facilitator's Guide
        • Leadership Effectiveness Profile - Self Discovery Series
        • Leadership Profile and Pocketbook Pack
        • Leadership: What's Trust Got To Do With It (2nd Edition)
      • Empowerment
        • A Peacock in the Land of Penguins
        • FiSH! For Leaders - Individual films
        • FiSH! for Leaders Film - Complete Series
        • Would I? Series
      • Mentoring
        • Front of the Class
      • Organisational Culture
        • Do Respect
        • FiSH! For Leaders - Individual films
        • FiSH! for Leaders Film - Complete Series
        • FiSH! Philosophy Package
        • Flexible Workplace Management Pocketbook
        • Leadership with John Kotter
        • Make It Matter
        • Not Everyone Gets A Trophy
        • Results Rule: Build a Culture that Makes Your Team a Hero
        • The Respectful Workplace: It Starts With You
        • Turn 'Em On Turn 'Em Loose
      • People Management
        • ACTIONS Speak! Behavioural Interviewing
        • Employing Generation Why
        • Leadership Pickles
        • Leadership with John Kotter
        • The 4 C's of Coaching Skills
      • Vision & Values
        • 5 Questions Every Leader Must Ask
        • Do Respect
        • FiSH! For Leaders - Individual films
        • FiSH! for Leaders Film - Complete Series
        • It's a Way Not a Day
        • The Respectful Workplace: It Starts With You
      • 5 Questions Every Leader Must Ask
      • 50 Lessons Online Access
      • A Leader's Guide To Delegating
      • A Peacock in the Land of Penguins
      • Coaching Effectiveness Instrument - Self Discovery Series
      • Coaching Pocketbook
      • Decision Making Pocketbook
      • Employing Generation Why
      • FiSH! For Leaders - Individual films
      • FiSH! for Leaders Film - Complete Series
      • Flexible Workplace Management Pocketbook
      • Four Weeks in May & T.E.A.M.W.O.R.K Package
      • Front of the Class
      • Insights to Better Mentoring
      • It's a Way Not a Day
      • Leadership Effectiveness Profile - Detailed Coaching Guide
      • Leadership Effectiveness Profile - Facilitator's Guide
      • Leadership Effectiveness Profile - Self Discovery Series
      • Leadership Pickles
      • Leadership Profile and Pocketbook Pack
      • Leadership with John Kotter
      • Leadership: What's Trust Got To Do With It (2nd Edition)
      • Learning Portal - Chinese
      • Learning Portal - English
      • Learning Portal - UK
      • Make It Matter
      • Not Everyone Gets A Trophy
      • Results Rule: Build a Culture that Makes Your Team a Hero
      • Service Skills Profile
      • The 4 C's of Coaching Skills
      • The Leadership Kit Series
      • The Mind of a Leader Part I
      • The Mind of a Leader Part I & II
      • The Mind of a Leader Part II
      • Would I? Series
    • Personal Development
      • Accountability
        • Accountability Toolkit
        • Accountability Toolkit - Government Version
        • Ethics 4 Everyone
        • Fun Is Good
        • If at First: Overcoming the Fear of Failure
      • Assertiveness
        • 6 Principles To Negotiate Anything
        • Assertiveness Pocketbook
        • Negotiations : Solving Tough Problems
      • Attitude
        • FiSH! Omnibus Book
        • FiSH! Stickies - 6 Pack
        • FiSH! Workplace Poster
        • Give Em' The Pickle
        • How to Connect in Healthcare in 90 Seconds or Less
        • Schools of FiSH! - Hardcover Book
        • Taking C.A.R.E. of Business
        • The Respectful Communicator: The Part You Play
        • The Respectful Workplace: It Starts With You
        • The Right Words At the Right Time
        • Turn 'Em On Turn 'Em Loose
      • Creativity
        • A Peacock in the Land of Penguins
        • Celebrate! Change Your Lens, Change Your Life
        • Celebrate: What's Right With The World
        • Creativity & Innovation Effectiveness Profile
        • Creativity & Innovation Profile Detailed Coaching Guide
        • Creativity & Innovation Profile Facilitator's Guide
        • Everyday Creativity
        • If at First: Overcoming the Fear of Failure
        • More Than One Right Answer
        • Tell Me A Story: A Powerful Way to Inspire Action
        • Turn 'Em On Turn 'Em Loose
      • Goal Setting
        • Goal/Objective Setting Effectiveness Profile
        • Goal/Objective Setting Profile Detailed Coaching Guide
        • Goal/Objective Setting Profile Facilitator's Guide
      • Interpersonal Skills
        • Communication Counts: Speaking & Listening for Results
        • Communication Effectiveness Instrument - Self Discovery Series
        • Influencing Style Instrument Facilitator's Guide
        • Influencing Style Profile
        • Tell Me A Story: A Powerful Way to Inspire Action
        • The 4 C's of Coaching Skills
        • The Respectful Workplace: It Starts With You
        • The Right Words At the Right Time
      • Self-Management & Awareness
        • 360 Degree Feedback Pocketbook
        • E-Learn - Managing Stress at Work
        • E-Learn - Workplace Bullying (Part 1 & Part 2)
        • Feedforward
        • Impact & Presence Management Pocketbook
        • Looking Forward: Your Performance Appraisal
        • Managing Me
        • Personal Success Profile - Self Discovery Series
        • The Respectful Workplace: It Starts With You
        • The Values Indicator
      • Stress Management
        • Dealing With Stress
        • Don't Panic: A recipe for success in times of stress
        • E-Learn - Managing Stress at Work
        • Personal Effectiveness Skill Builder
        • Personal Stress & Well-Being Assessment Detailed Coaching Guide
        • Stressed Out... Out Stress
      • Time Management
        • The New Time Of Your Life
        • Time Management Effectiveness Profile - Self Discovery Series
        • Time Management Effectiveness Profile Detailed Coaching Guide
        • Time Management Pocketbook 5/e
        • Time Management Series - complete Series, set of 2
      • 360 Degree Feedback Pocketbook
      • 50 Lessons Online Access
      • A Peacock in the Land of Penguins
      • Accountability Toolkit
      • Accountability Toolkit - Government Version
      • Assertiveness Pocketbook
      • Celebrate! Change Your Lens, Change Your Life
      • Celebrate: What's Right With The World
      • Communication Counts: Speaking & Listening for Results
      • Communication Effectiveness Instrument - Self Discovery Series
      • Creativity & Innovation Effectiveness Profile
      • Creativity & Innovation Profile Detailed Coaching Guide
      • Creativity & Innovation Profile Facilitator's Guide
      • Dealing With Stress
      • Don't Panic: A recipe for success in times of stress
      • E-Learn - Managing Stress at Work
      • E-Learn - Workplace Bullying (Part 1 & Part 2)
      • Embracing Change
      • Ethics 4 Everyone
      • Everyday Creativity
      • Feedforward
      • Fun Is Good
      • Give Em' The Pickle
      • Goal/Objective Setting Effectiveness Profile
      • Goal/Objective Setting Profile Detailed Coaching Guide
      • Goal/Objective Setting Profile Facilitator's Guide
      • How to Connect in Healthcare in 90 Seconds or Less
      • If at First: Overcoming the Fear of Failure
      • Impact & Presence Management Pocketbook
      • Influencing Style Instrument Facilitator's Guide
      • Influencing Style Profile
      • Looking Forward: Your Performance Appraisal
      • Managing Me
      • More Than One Right Answer
      • Negotiations : Solving Tough Problems
      • Personal Effectiveness Skill Builder
      • Personal Stress & Well-Being Assessment Detailed Coaching Guide
      • Personal Success Profile - Self Discovery Series
      • Stressed Out... Out Stress
      • Taking C.A.R.E. of Business
      • Tell Me A Story: A Powerful Way to Inspire Action
      • The Art of Networking
      • The New Time Of Your Life
      • The Values Indicator
      • Time Management Effectiveness Profile - Self Discovery Series
      • Time Management Effectiveness Profile Detailed Coaching Guide
      • Time Management Pocketbook 5/e
      • Time Management Series - complete Series, set of 2
      • Turn 'Em On Turn 'Em Loose
    • Sales & Marketing
      • Alliances
      • Consultative Selling
        • Competitive Edge (2nd Edition)
        • Questioning Techniques
      • Goal Setting
      • Lead Generation
        • Marketing Pocketbook 3/e
      • Negotiation
        • 6 Principles To Negotiate Anything
        • Negotiating Style Profile
        • Negotiating Styles Profile Facilitators Guide
        • Negotiations : Solving Tough Problems
        • Negotiator's Pocketbook 2/e
      • Personal Selling
        • Competitive Edge (2nd Edition)
        • Sales Effectiveness Profile
        • Sales Effectiveness Profile Detailed Coaching Guide
        • Sales Effectiveness Profile Facilitator's Guide
        • Sales Effectiveness Skill Builder
      • Product, Price, Place
      • Public Relations
        • The Art of Networking
      • Sales Techniques
        • Competitive Edge (2nd Edition)
        • Customer Service Toolkit
        • Introduction To Selling (Sales Motivator)
        • Love Your Customers & Love Your Difficult Customers
        • Muppets - Sell! Sell! Sell! Final Speech
        • Sales Effectiveness Skill Builder
        • Sales Essentials Series
        • Sales Excellence Pocketbook
        • Salesperson's Pocketbook 2/e
        • The Present
        • Turning Customers Into Clients (Sales Motivator)
      • Tele Sales
        • Questioning Techniques
        • Telesales Pocketbook
      • 50 Lessons Online Access
      • Competitive Edge (2nd Edition)
      • Customer Service Toolkit
      • Introduction To Selling (Sales Motivator)
      • Learning Portal - Chinese
      • Learning Portal - English
      • Learning Portal - UK
      • Love Your Customers & Love Your Difficult Customers
      • Marketing Pocketbook 3/e
      • Muppets - Sell! Sell! Sell! Final Speech
      • Negotiating Style Profile
      • Negotiating Styles Profile Facilitators Guide
      • Negotiations : Solving Tough Problems
      • Negotiator's Pocketbook 2/e
      • Sales Effectiveness Profile
      • Sales Effectiveness Profile Detailed Coaching Guide
      • Sales Effectiveness Profile Facilitator's Guide
      • Sales Effectiveness Skill Builder
      • Sales Essentials Series
      • Sales Excellence Pocketbook
      • Salesperson's Pocketbook 2/e
      • Telesales Pocketbook
      • Tell Me A Story: A Powerful Way to Inspire Action
      • The Art of Networking
      • The Present
      • Turning Customers Into Clients (Sales Motivator)
    • 3 R’s Of Sustainability
    • 3 Steps to Ethical Decision Making
    • 5 Communication Secrets That Swept Obama To The Presidency
    • 5 Questions Every Leader Must Ask
    • 6 Principles To Negotiate Anything
    • 6 Steps to Service Recovery
    • A Complaint is a Gift
    • A Leader's Guide To Delegating
    • A Peacock in the Land of Penguins
    • Accountability Toolkit
    • Accountability Toolkit - Government Version
    • ACTIONS Speak! Behavioural Interviewing
    • All Washed Up
    • Awesome!
    • Call Effectiveness and Angry Customers
    • Calming the Irate Customer
    • Care and Candor
    • Celebrate! Change Your Lens, Change Your Life
    • Celebrate: What's Right With The World
    • Change and Innovation Through Brainstorming
    • Cliff's Customer Service Adventure
    • Communication Counts: Speaking & Listening for Results
    • Communication Toolkit
    • Competitive Edge (2nd Edition)
    • Container Store - Reimagine Series
    • Corporate Culture and Performance
    • Creating the Repeat Customer
    • Creating The Respect Effect - Preventing Harassment...
    • Cross-Cultural Communication: Managing Diversity at Work
    • Customer Service Toolkit
    • Dealing With Stress
    • Diversity: Face to Face
    • Do I Know You
    • Do Respect
    • Don't Panic: A recipe for success in times of stress
    • Drop by Drop
    • Embracing Change
    • Emotional Intelligence
    • Employing Generation Why
    • Essential Telephone Skills
    • Ethical Situations to Consider
    • Ethics 4 Everyone
    • Everyday Creativity
    • Fearless Facilitation
    • Feedforward
    • Fire Safety - It's No Laughing Matter
    • FiSH! Culture
    • FiSH! For Leaders - Individual films
    • FiSH! for Leaders Film - Complete Series
    • FiSH! For Schools: Guided Journey
    • FiSH! Philosophy Film (Film Only)
    • FiSH! Philosophy Package
    • FiSH! Starter Kit (for schools)
    • FiSH! Sticks
    • FiSH! Tales
    • FiSH! The Classroom Experience Guide (per pack)
    • FiSH! Trainer Tools / FiSH! Culture Package
    • Five Star Teamwork
    • For the Love of It
    • Four Weeks in May & T.E.A.M.W.O.R.K Package
    • Front of the Class
    • Fun Is Good
    • Get The Whole Picture
    • Getting a Handle on Stress
    • Gifts From The Mountain
    • Give Em' The Pickle
    • Goals: the Backbone of Dreams
    • How to Connect in Business in 90 Seconds or Less
    • How to Connect in Healthcare in 90 Seconds or Less
    • I Wish My Manager Would Just...
    • If at First: Overcoming the Fear of Failure
    • If I Were Brave
    • Influencing the Interaction
    • Innovation At The Verge
    • Insights to Better Mentoring
    • Introduction To Selling (Sales Motivator)
    • Is "GOOD" enough?
    • Is It Bias? Making Diversity Work
    • It's a Dog's World 2Edition
    • It's a Way Not a Day
    • It's Okay To Be The Boss
    • It's So Simple
    • Job Interview Success Series
    • Johnny the Bagger
    • Juice
    • Just a Call Away - Really Angry Customers
    • Keeping the Good Ones
    • Leadership Pickles
    • Leadership with John Kotter
    • Leadership: What's Trust Got To Do With It (2nd Edition)
    • Let's Get Honest - He Said..She Said Combination Package
    • Lets T.A.L.K.
    • Listening Skills
    • Listening Under Pressure
    • Little Big Things with Tom Peters Series
    • Looking Forward: Your Performance Appraisal
    • Love Your Customers & Love Your Difficult Customers
    • Make It Matter
    • Making Teams Work
    • Managing Diversity
    • Managing Frontline Staff
    • Managing Me
    • Meeting and Greeting
    • Meeting Robbers
    • Mentoring Series - Complete Set of Two
    • Mixing 4 Generations in the Workplace
    • Moment of Truth
    • More Than One Right Answer
    • Muppets - Sell! Sell! Sell! Final Speech
    • Negotiating with Confidence
    • Negotiations : Solving Tough Problems
    • Not Everyone Gets A Trophy
    • On The Brink Of Perfection
    • Ouch Combination Package
    • Ouch That Stereotype Hurts
    • Ouch Your Silence Hurts
    • Patient Diversity: Beyond the Vital Sign
    • Peer Today, Boss Tomorrow
    • Please Respect My Generation!
    • Questioning Techniques
    • Ready Set Change
    • Results Rule: Build a Culture that Makes Your Team a Hero
    • Sales Essentials Series
    • Sam Glenn Series - A KICK IN THE ATTITUDE
    • Seeing Red Cars
    • Seven Sins Of Internal Customer Service (TQS)
    • Shifting Years
    • Stressed Out... Out Stress
    • Succeeding in a Changing World
    • Surviving the Appraisal Interview
    • Tactics of Innovation
    • Taking C.A.R.E. of Business
    • Taking Charge of Change (Revised edition)
    • Talking 9 to 5: Women and Men in the Workplace
    • Teamwork: What's Trust Got To Do With It?
    • Telephone Customer Service
    • Telephone Excellence
    • Telephone Skills and You
    • Tell Me A Story: A Powerful Way to Inspire Action
    • The 4 C's of Coaching Skills
    • The 5 Values of Great Customer Service
    • The Art of Networking
    • The Clarity Imperative
    • The Four Styles
    • The Gift of Feedback
    • The Guest - 2nd Edition
    • The High Price of Discrimination
    • The Invisible Meeting
    • The Leadership Kit Series
    • The Mind of a Leader Part I
    • The Mind of a Leader Part I & II
    • The Mind of a Leader Part II
    • The New Business Of Paradigms
    • The New Time Of Your Life
    • The Plus of Us - Dynamic Diversity Training
    • The Power of Positive Discipline
    • The Power of Vision
    • The Respectful Communicator: The Part You Play
    • The Respectful Workplace: It Starts With You
    • The Right Words At the Right Time
    • The Stanford Video Guide to Financial Statements
    • The Three Dimensional Interview
    • The Truth Series
    • Threat Detector: Your Role in Workplace Violence
    • Time Management Series - complete Series, set of 2
    • Toxic Talk: What Would You Say?
    • Transform Your Organisation
    • Trapped!
    • Turn 'Em On Turn 'Em Loose
    • Turning Customers Into Clients (Sales Motivator)
    • WAYMISH Main Show & Supervisors Show
    • We Are The Ones
    • We're in the Band
    • Whale Done
    • What Do You Say?
    • What to Do When Conflict Happens
    • When Harry Coached Sally
    • Winning!
    • Work Like a Penguin
    • Working Without a Script: Creating a Culture of "Yes, And"
    • Workplace Bullying: Who Wins?
    • Workplace Harassment
    • Would I? Series
    • Writing for Business
    • Yes Lives in the Land of NO
  • 培训文本与指南
    • Detailed Coaching Guides
      • Change Management Profile - Coaching Guide
      • Coaching Effectiveness Profile Detailed Coaching Guide
      • Creativity & Innovation Profile Detailed Coaching Guide
      • Customer Service Commitment Profile Detailed Coaching Guide
      • Diversity & Cultural Awareness Profile Detailed Coaching Guide
      • Goal/Objective Setting Profile Detailed Coaching Guide
      • Leadership Effectiveness Profile - Detailed Coaching Guide
      • Networking & Relationship Building Profile DCG
      • Personal Stress & Well-Being Assessment Detailed Coaching Guide
      • Problem Solving & Decision-Making Profile DCG
      • Quality Effectiveness Profile Detailed Coaching Guide
      • Sales Effectiveness Profile Detailed Coaching Guide
      • Service Skills Profile Detailed Coaching Guide
      • Time Management Effectiveness Profile Detailed Coaching Guide
    • Facilitator's Guides
      • Communication Effectiveness Profile - Facilitator's Guide
      • Creativity & Innovation Profile Facilitator's Guide
      • Diversity & Cultural Awareness Profile Facilitator's Guide
      • Goal/Objective Setting Profile Facilitator's Guide
      • Influencing Style Instrument Facilitator's Guide
      • Leadership Effectiveness Profile - Facilitator's Guide
      • Negotiating Styles Profile Facilitators Guide
      • Networking & Relationship Building Profile Facilitator's Guide
      • Quality Effectiveness Profile Facilitators Guide
      • Sales Effectiveness Profile Facilitator's Guide
    • Pocketbooks
      • 360 Degree Feedback Pocketbook
      • Assertiveness Pocketbook
      • Call Centre Customer Care Pocketbook
      • Coaching Pocketbook
      • Communication Effectiveness Profile & Pocketbook Pack
      • Cultural Gaffes Pocketbook
      • Customer Service Pocketbook - 2nd Edition
      • Decision Making Pocketbook
      • Facilitator's Pocketbook
      • Flexible Workplace Management Pocketbook
      • Handling Complaints Pocketbook
      • Impact & Presence Management Pocketbook
      • Induction Pocketbook 2nd Edition
      • Leadership Pocketbook
      • Leadership Profile and Pocketbook Pack
      • Managing Change Pocketbook 2nd Edition
      • Managing Customer Service Pocketbook
      • Managing Recruitment Pocketbook
      • Managing Upwards Pocketbook
      • Marketing Pocketbook 3/e
      • Meetings Pocketbook 2nd Edition
      • Mentoring Pocketbook 3ed
      • Negotiator's Pocketbook 2/e
      • Networking Pocketbook
      • Neuro-Linguistic Programming Management Pocketbook
      • Positive Mental Attitude Pocketbook
      • Project Management Pocketbook
      • Psychometric Management Pocketbook
      • Sales Excellence Pocketbook
      • Salesperson's Pocketbook 2/e
      • Succeeding at Interviews Pocketbook
      • Teamworking Pocketbook
      • Telephone Skills Pocketbook
      • Telesales Pocketbook
      • Time Management Pocketbook 5/e
      • Training Evaluation Management Pocketbook
      • Training Needs Analysis Management Pocketbook
    • Profiles/Instruments
      • Change Management Effectiveness Profile - Self Discovery Series
      • Change Management Profile
      • Coaching Effectiveness Instrument - Self Discovery Series
      • Communication Effectiveness Instrument - Self Discovery Series
      • Creativity & Innovation Effectiveness Profile
      • Customer Service Commitment Profile
      • Diversity & Cultural Awareness Profile
      • Goal/Objective Setting Effectiveness Profile
      • Influencing Style Profile
      • Leadership Effectiveness Profile - Self Discovery Series
      • Leadership Profile and Pocketbook Pack
      • Negotiating Style Profile
      • Networking and Relationship Building Profile
      • Personal Success Profile - Self Discovery Series
      • Problem Solving & Decision-Making Profile
      • Quality Effectiveness Profile
      • Sales Effectiveness Profile
      • Service Skills Profile
      • Team Building Effectiveness Profile - Self Discovery Series
      • The Values Indicator
      • Time Management Effectiveness Profile - Self Discovery Series
    • Skill Builders
      • Change Management Skill Builder
      • Cultural Diversity and Awareness Skill Builder
      • Negotiating Skill Builder
      • Personal Effectiveness Skill Builder
      • Sales Effectiveness Skill Builder
      • Team Building Skill Builder
    • Textbooks
      • 51 Tools for Transforming Your Training- Hardcover
      • FiSH! Book
      • FiSH! For Leaders Additional Workbooks
      • FiSH! For Schools: Guided Journey
      • FiSH! Participant Workbook
      • FiSH! Playbook
      • FiSH! Sticks Playbook
      • FiSH! The Classroom Experience Guide (per pack)
      • FiSH! The Guide
      • Key Skills Analysis
      • Multiple Intelligences-A Trainer's Resource of 35 Activities
      • People in Project Management
      • Project Management
      • The Development Games Kit
      • The Facilitator's Toolkit: Second Edition
      • Training Needs Analysis: Second Edition
    • Toolkits
      • Communication Toolkit
      • FiSH! Philosophy Package
      • FiSH! Starter Kit (for schools)
      • FiSH! Trainer Tools
      • FiSH! Trainer Tools / FiSH! Culture Package
      • The Facilitator's Toolkit: Second Edition
    • 360 Degree Feedback Pocketbook
    • 51 Tools for Transforming Your Training- Hardcover
    • Assertiveness Pocketbook
    • Call Centre Customer Care Pocketbook
    • Change Management Effectiveness Profile - Self Discovery Series
    • Change Management Profile
    • Change Management Profile - Coaching Guide
    • Change Management Skill Builder
    • Coaching Effectiveness Instrument - Self Discovery Series
    • Coaching Effectiveness Profile Detailed Coaching Guide
    • Coaching Pocketbook
    • Communication Effectiveness Instrument - Self Discovery Series
    • Communication Effectiveness Profile & Pocketbook Pack
    • Communication Effectiveness Profile - Facilitator's Guide
    • Communication Toolkit
    • Creativity & Innovation Effectiveness Profile
    • Creativity & Innovation Profile Detailed Coaching Guide
    • Creativity & Innovation Profile Facilitator's Guide
    • Cultural Diversity and Awareness Skill Builder
    • Cultural Gaffes Pocketbook
    • Customer Service Commitment Profile
    • Customer Service Commitment Profile Detailed Coaching Guide
    • Customer Service Pocketbook - 2nd Edition
    • Decision Making Pocketbook
    • Diversity & Cultural Awareness Profile
    • Diversity & Cultural Awareness Profile Detailed Coaching Guide
    • Diversity & Cultural Awareness Profile Facilitator's Guide
    • Facilitator's Pocketbook
    • FiSH! Book
    • FiSH! For Leaders Additional Workbooks
    • FiSH! For Life
    • FiSH! For Schools: Guided Journey
    • FiSH! Omnibus Book
    • FiSH! Participant Workbook
    • FiSH! Playbook
    • FiSH! Starter Kit (for schools)
    • FiSH! Sticks Playbook
    • FiSH! Tales Book
    • FiSH! The Classroom Experience Guide (per pack)
    • FiSH! The Guide
    • FiSH! Trainer Tools
    • FiSH! Trainer Tools / FiSH! Culture Package
    • Flexible Workplace Management Pocketbook
    • Goal/Objective Setting Effectiveness Profile
    • Goal/Objective Setting Profile Detailed Coaching Guide
    • Goal/Objective Setting Profile Facilitator's Guide
    • Handling Complaints Pocketbook
    • Impact & Presence Management Pocketbook
    • Induction Pocketbook 2nd Edition
    • Influencing Style Instrument Facilitator's Guide
    • Influencing Style Profile
    • Key Skills Analysis
    • Leadership Effectiveness Profile - Detailed Coaching Guide
    • Leadership Effectiveness Profile - Facilitator's Guide
    • Leadership Effectiveness Profile - Self Discovery Series
    • Leadership Pocketbook
    • Leadership Profile and Pocketbook Pack
    • Managing Change Pocketbook 2nd Edition
    • Managing Customer Service Pocketbook
    • Managing Recruitment Pocketbook
    • Managing Upwards Pocketbook
    • Marketing Pocketbook 3/e
    • Meetings Pocketbook 2nd Edition
    • Mentoring Pocketbook 3ed
    • Multiple Intelligences-A Trainer's Resource of 35 Activities
    • Negotiating Skill Builder
    • Negotiating Style Profile
    • Negotiating Styles Profile Facilitators Guide
    • Negotiator's Pocketbook 2/e
    • Networking & Relationship Building Profile DCG
    • Networking & Relationship Building Profile Facilitator's Guide
    • Networking and Relationship Building Profile
    • Networking Pocketbook
    • Neuro-Linguistic Programming Management Pocketbook
    • People in Project Management
    • Personal Effectiveness Skill Builder
    • Personal Stress & Well-Being Assessment Detailed Coaching Guide
    • Personal Success Profile - Self Discovery Series
    • Positive Mental Attitude Pocketbook
    • Problem Solving & Decision-Making Profile
    • Problem Solving & Decision-Making Profile DCG
    • Project Management
    • Project Management Pocketbook
    • Psychometric Management Pocketbook
    • Quality Effectiveness Profile
    • Quality Effectiveness Profile Detailed Coaching Guide
    • Quality Effectiveness Profile Facilitators Guide
    • Sales Effectiveness Profile
    • Sales Effectiveness Profile Detailed Coaching Guide
    • Sales Effectiveness Profile Facilitator's Guide
    • Sales Effectiveness Skill Builder
    • Sales Excellence Pocketbook
    • Salesperson's Pocketbook 2/e
    • Schools of FiSH! - Hardcover Book
    • Service Skills Profile
    • Service Skills Profile Detailed Coaching Guide
    • Succeeding at Interviews Pocketbook
    • Team Building Effectiveness Profile - Self Discovery Series
    • Team Building Skill Builder
    • Teamworking Pocketbook
    • Telephone Skills Pocketbook
    • Telesales Pocketbook
    • The Development Games Kit
    • The Facilitator's Toolkit: Second Edition
    • The Present
    • The Values Indicator
    • Time Management Effectiveness Profile - Self Discovery Series
    • Time Management Effectiveness Profile Detailed Coaching Guide
    • Time Management Pocketbook 5/e
    • Training Evaluation Management Pocketbook
    • Training Needs Analysis Management Pocketbook
    • Training Needs Analysis: Second Edition
  • 培训辅件
    • FiSH Accessories
      • FiSH Magnets - 4 Pack
      • FiSH! "Who are you being?" Poster
      • FiSH! Accessories Pack
      • FiSH! Book
      • FiSH! Choose Your Attitude Cards
      • FiSH! Conversation Cards
      • FiSH! For Leaders Additional Workbooks
      • FiSH! for Leaders Workshop
      • FiSH! For Life
      • FiSH! Lapel Pins - 4 Pack
      • FiSH! Let's Make Their Day Cards
      • FiSH! Omnibus Book
      • FiSH! Our School Poster
      • FiSH! Participant Workbook
      • FiSH! Pens - 4 Pack
      • FiSH! Philosophy Package
      • FiSH! Playbook
      • FiSH! Poster (19x24)
      • FiSH! Recognition Certificates
      • FiSH! Starter Kit (for schools)
      • FiSH! Stickies - 6 Pack
      • FiSH! Sticks
      • FiSH! Sticks Playbook
      • FiSH! Sticks Poster
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