Includes all the basics you need to lead powerful, memorable and fun FiSH! training sessions! 

Fast-paced and funny, this four minute program is applicable for all levels of an organisation, and will effectively set the stage for meaningful dialog. 

Shot on the beautiful island of Molokai, Hawaii, Celebrate! Change Your Lens, Change Your Life highlights Dewitt's unique perspective and amazing photography. 

In this program, communication expert John Jenson illustrates the difference between conveying information and creating an emotional experience through story. 

This program provides a brief look at six communication problems while offering common sense tips on how to prevent them. 

Combo Special SAVE 10% - PART I: The Mind of a Leader I is a set of 4 DVDs featuring questions and practical hands-on advice in regards to both individual and organisational success. Part II consists of 2 DVDs and examines different aspects of modern lead 

PART II: The Mind of a Leader II is a set of 2 DVDs that examine different aspects of modern leadership. 

PART I : The Mind of a Leader I is a set of 4 DVDs featuring questions and practical hands-on advice in regards to both individual and organisational success. 

This program combines dramatic vignettes and helpful onscreen hosts to illustrate four things individuals must do to ensure that their workplace is respectful and inclusive... 

With the increased diversity present in today's workplace, the potential for miscommunication has never been greater... 

A fresh and entertaining approach to behaviour-based interviewing. 

Turn ’Em On, Turn ’Em Loose! explores how to create a culture that results in turned-on, energised team members and phenomenal growth... 

Produced specifically for front-line public employees, this practical training demonstrates how to turn a citizen/customer's frustration or complaint into understanding. 

The Classroom Experience Guide provides interactive experiences designed to help students help you to build a more respectful, focused and fun learning environment. 

FiSH! Starter Kit speaks to the heart of what education is about—passion, focus, respect, responsibility, and fun. It’s a great way to energise your staff and ignite a conversation about the school you want to create. 

Seattle's world-famous Pike Place Fish Market is an otherwise ordinary fish market that's extraordinarily successful... 

If you’re in the business of serving customers, sooner or later you’re going to experience challenges where your company, your product or your service comes up short. What do you do when something goes wrong?... 

Proper questioning techniques are key when gaining needed information from a caller or customer. High level questioning techniques are a learned skill. 

A powerful management development resource. This content-rich training tool explains the differences between training, coaching... 

This course identifies six practices which will help service providers offer a more positive experience for their customer.